Return Policy
- We put in a lot of time and love into handcrafting your dresses and accessories and your satisfaction is very important to us!
- Any item that may have been damaged during shipping will be replaced immediately. But only if you send us an unboxing video!
- All we ask is that you drop us an email along with a photo & unboxing video of the damaged product and we will be happy to send you a new piece.
- We are unable to accept returns or exchanges due to hygiene precautions And each product is made once you place the order and made just for you.. Please place your orders after confirming the size chart along with the item description and images..
- What can be returned?
1. Products which you received in
“Damaged/Defective/Brocken” Condition
2. Products not as per description on the website OR if a wrong item sent.
- What cannot be returned?
1. Sale items are not returnable…
2. Pre order Items cannot be returned, as they are made for u.. confirm the colour, size, material…etc before you book.. We are always ready to answer your queries. We take responsibility to make sure that you are not receiving a damaged product..
3. Personal likes are not a reason for return or exchange…
4. Pls expect 10-15 percentage of colour variation due to lighting and display settings in different equipments.so color variations less than mentioned percentage is not a reason for roturn..
5. Gift Vouchers are not returnable.